Support

How do I log?

Open the app and start a new entry from the home screen. Pick the Bristol type that matches, add any details you want, and you are done. Meals, water, and mood work the same way: a couple of taps each.

Logging daily, even quickly, is what makes the insights useful. Poopy is patient, though.

How do I export or delete my data?

Both live in the same place. In the app, go to Settings, then Data & Privacy. Tap Export (a Poopy Pro feature) to save a copy of your logs, or Delete all data to erase everything permanently.

Deleting the app removes the logs on your device. If you never turned on sync, we keep none of your logs on our end. If you turned sync on, your synced logs stay in your account until you delete them: see the next question.

Do I need an account? How do I sign out or delete one?

No. Log works fully without an account. You can sign in with an optional Apple or Google account in Settings, then Account. Signing in does not turn on sync: sync is a separate switch that stays off until you turn it on, and your logs stay on your iPhone until then. Photos, Ask Poopy chats and reminders never sync.

In the same place, tap Sign out to sign out, Delete cloud data to permanently delete your synced logs, settings and progress from our servers, or Delete account and cloud data to delete your Log account. Deleting is immediate and automatic. Your Kinori Labs sign-in is shared with our other apps, so it stays for them, and Log keeps nothing linked to it. Cannot open the app? The Delete your Log account page shows how to ask us by email. The Privacy Policy has the details.

How do I pair with my partner?

Open Log, go to Settings, then Couples. Tap Create invite link, tick that you are 18 or older, and send the link. Your partner opens it, or taps I have a code in Couples and types the code. They then see three emojis on their screen, and you tap the same three, in the same order. You both need a Log account, and Couples is for adults 18 and older.

What can my partner see?

Only what you switch on, one item at a time. Everything starts off. The items are went today, trips, time of day, today's vibe, your streak and your gut glow. They never see notes, symptoms, meals, photos or exact times. An item that is off looks like a quiet day to them. It is all for fun and not medical advice.

How do I unpair?

In Couples, tap Unpair and confirm. It works at once, even if your partner is not around, and it deletes everything shared between you. You can also choose to stop that person from pairing with you again. Deleting your Log account unpairs you too.

Why is my partner's widget not updating?

Your iPhone decides when widgets refresh, so an update can take a while, and the widget shows the latest update, not live status. Open Log to refresh, check that you are online, and make sure your partner has switched things on under What you share. If the widget says Open Log to reconnect, one of you may have unpaired.

Which widgets are Pro?

Pairing, the small widget, the Lock Screen widgets and three reactions are free. The medium widget, three more reactions and the weekly duo recap are part of Poopy Pro.

How do subscriptions and the free trial work?

Eligible new subscribers may get a free trial when one is offered; the app shows its length before you subscribe. After that, Poopy Pro continues on the monthly or yearly plan you picked, billed through your Apple ID. The price is shown in the app before you buy, and it can vary by region.

The subscription renews automatically unless you cancel at least 24 hours before the end of the current period. Cancel at least 24 hours before a trial ends and you will not be charged. Manage or cancel in Settings, then your Apple ID, then Subscriptions.

How do I cancel?

Subscriptions are managed by Apple, not by us. On your iPhone, open Settings, tap your name, tap Subscriptions, choose Log For Your Log, and tap Cancel.

You keep Pro until the end of the period you already paid for.

How do I restore purchases?

If you reinstalled the app or got a new phone, open Settings in the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to subscribe.